Contact information

At Silvergate, we pride ourselves on being accessible and responsive to our customers. Whether you have a question about our curated gift boxes, need assistance with an existing order, or simply want to share your feedback, our team is here to help.

 

How to Reach Us

For the fastest response, please contact us via email. We aim to respond to all inquiries within 24 business hours.

·       Email: gosilvergate@gmail.com

·       Phone: 1-647-768-8323

·       Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

 

Mailing & Return Address

Please note that our office is located in Toronto. If you are sending a return (following an approved return request) or formal correspondence, please use the following address:

Silvergate

604-207 Shaughnessy Blvd

Toronto, Ontario

M2J1J9, Canada

Response Time Commitment

We value your time. While we usually respond within one business day, please allow for extra time during peak holiday seasons (November - December). If you have an urgent inquiry regarding an order that has already been placed, please include your Order Number in the subject line of your email.

 

Technical Support

If you are experiencing issues with our website or the checkout process, please contact our technical support at gosilvergate@gmail.com with a description of the issue or a screenshot so we can resolve it for you as quickly as possible.

 

Legal & Tax Information

For your records and for verification of our business standing in Ontario:

·       Legal Name: Silvergate

·       HST Registration Number: 778811133 RT0001

·       Jurisdiction: Toronto, Ontario, Canada