Shipping policy

At Silvergate, we understand that when you send a gift, timing and presentation are everything. We take great care in preparing your order to ensure it arrives beautifully and safely.

 

Processing Times

All orders are processed within 1–3 business days.

·       Please note that orders are not shipped or delivered on weekends or statutory holidays.

·       During high-volume seasons (such as the winter holidays or Mother's Day), please allow for additional processing time. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

·       Rates are determined based on the delivery location and the level of urgency (shipping speed) you select.

·       We partner with reliable carriers, including Canada Post, UPS, and FedEx, to provide the most efficient service possible.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours of shipment.

Shipping Destinations

Silvergate currently ships to all Canadian provinces and territories except for Quebec. We apologize for any inconvenience this may cause. We do not ship to P.O. boxes or APO/FPO addresses at this time.

Signature & Delivery

Depending on the contents or value of your gift, a signature may be required upon delivery to ensure it reaches the right hands.

·       If a signature is required and no one is available, the carrier may leave a notice or attempt redelivery.

·       Silvergate is not responsible for lost or stolen packages once the carrier has officially marked the item as "Delivered."

Warm Weather & Perishables

To ensure your gift arrives in pristine condition during Ontario's warmer months:

·       Heat-Sensitive Items: We may occasionally delay shipping orders containing chocolates or perishables over the weekend to prevent items from sitting in a carrier's warehouse.

·       Substitutions: In cases of extreme heat, we reserve the right to substitute highly meltable items with products of equal or greater value that are more heat-resistant to ensure the quality of your gift.

Damages and Claims

Silvergate is not liable for products damaged or lost during shipping. However, we value your business and want to help make things right.

·       If you received your order damaged, please contact the shipment carrier to file a claim.

·       Please notify us immediately at gosilvergate@gmail.com so we can assist you through the process.

·       Be sure to save all packaging materials and damaged goods as they are required for the carrier's inspection.

Customs, Duties, and Taxes

Silvergate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Questions about your shipment?

We are here to help! Please reach out to our team:

·       Email: gosilvergate@gmail.com

·       Phone: 1-647-768-8323